Grievance redressal

Version 2026-09-25 · Effective 25 September 2026

If something has gone wrong, tell us. We acknowledge every complaint within 24 hours and resolve it within 15 days. Our Grievance Officer is named below, as the Information Technology Act, 2000, the rules made under it and the Digital Personal Data Protection Act, 2023 require.

1. Grievance Officer

Grievance Officer: [Grievance Officer name]
Email: grievance@kliniq.in
Data Protection Officer: [Data Protection Officer name]
Email: privacy@kliniq.in
Phone: [+91 phone number]
Post: [Kliniq Technologies Private Limited], [Registered office address, City, State, PIN]
Hours: Monday to Saturday, 9 am to 7 pm IST (except public holidays)

2. How to raise a complaint

Online: use the contact form and choose “Complaint (grievance)”. You get a reference number straight away.
Email: grievance@kliniq.in
Post: Grievance Officer, [Kliniq Technologies Private Limited], [Registered office address, City, State, PIN]

Please include your name and contact details, your clinic's web address if you have one, what happened and when, and what you would like us to do. Do not send patients' medical details by email.

3. What happens next

Step	When
We acknowledge your complaint and give you a reference number	Within 24 hours
We resolve it and tell you the outcome and reasons	Within 15 days
Requests about your personal data (access, correction, erasure, nomination)	Within 30 days, and always within the time the DPDP Rules, 2025 allow
Removing unlawful content on a court order or government notice (Rule 3(1)(d), Intermediary Rules, 2021)	Within 36 hours
Removing content that shows a person's private images without consent (Rule 3(2)(b))	Within 24 hours

4. If you are a patient

For complaints about your care, a booking, a payment to a clinic, or how a clinic uses your data, contact the clinic first. Its contact for questions and complaints is shown on its booking page. It is responsible for your data under the DPDP Act. If you cannot reach the clinic, write to us with the clinic's name and we will pass on your complaint and follow it up.

5. If you are not satisfied

For complaints about personal data, you may complain to the Data Protection Board of India after using our grievance process (section 13 of the DPDP Act, 2023).
Consumers may also contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a consumer commission under the Consumer Protection Act, 2019.
Disputes with clinics that subscribe to Kliniq are resolved as our Terms of Service describe.

6. Reporting a security issue

If you find a security vulnerability, email security@kliniq.in with the details. Do not access or change other people's data while testing. We acknowledge reports within 24 hours and will not take legal action against good-faith research that follows these rules.

Questions about this document? Write to hello@kliniq.in or use our contact form.