Refunds and cancellation
Version 2026-09-25 · Effective 25 September 2026
1. Free trial
The 14-day trial is free and needs no card, so there is nothing to refund. If you do not choose a plan, your clinic moves to the Free plan and keeps its data.
2. How to cancel
- The clinic owner can cancel at any time in Settings → Plan and billing, or by writing to us from the owner's email address.
- Cancellation stops the next renewal. You keep full access until the end of the current billing period, and no further automatic payments are taken.
- After the period ends you have 30 days of read-only access to export all your data. See the Terms of Service for what happens after that.
3. When we give refunds
| Situation | Refund |
|---|---|
| Monthly plan, cancelled mid-month | No refund for the rest of the month. Access continues until the month ends |
| Yearly plan, cancelled within 7 days of the first yearly payment | Full refund |
| Yearly plan, cancelled after 7 days | No refund. Access continues until the year ends |
| Charged twice, or charged after you cancelled | Full refund of the wrong charge |
| Charged the wrong amount | Refund of the difference |
| We change the Terms or add a service provider and you cancel because of it | Pro-rata refund of prepaid yearly fees for the unused period |
| We end the Service without any fault on your part | Pro-rata refund of prepaid fees for the unused period |
| Upgrade during a billing period | No refund. The upgrade is charged pro rata for the rest of the period |
| Downgrade | Takes effect from the next billing period. No refund for the current one |
| Message wallet top-ups | Not refundable while the account is open. Unused balance is refunded on request within 30 days of closing the account |
| Private hosting setup fee | Full refund if you cancel before we start setting up your dedicated server, otherwise not refundable |
4. How refunds are paid
- Ask for a refund at billing@kliniq.in or through the contact form. Include your clinic's web address and the invoice number.
- We reply within 2 working days. Once approved, the refund goes back to the original payment method within 5–7 working days. Your bank may take a few more days to show it.
- We issue a GST credit note for every refund.
- If money left your account but the payment failed, your bank reverses it automatically within the time the Reserve Bank of India sets (usually 5 working days). Write to us if it does not arrive.
5. Payments by patients to clinics
Consultation fees and other payments patients make to a clinic go straight to the clinic's own UPI or bank account, not to Kliniq. Refunds of those payments are decided and paid by the clinic. Please contact the clinic directly.
6. Delivery of the Service
Kliniq is delivered online. Your clinic's workspace and booking link are ready within seconds of sign-up, and a paid plan starts as soon as the payment is confirmed. Nothing is shipped. Private hosting is set up within 2 business days of the setup payment.
Questions about this document? Write to hello@kliniq.in or use our contact form.