Service providers we use
Version 2026-09-25 · Effective 25 September 2026
These are the companies that help us run Kliniq and may process personal data for it. Each is bound by a contract to protect the data and use it only for the purpose listed.
1. Current service providers
| Provider | What for | Which data | Where |
|---|---|---|---|
| Amazon Web Services | Hosting, database, backups and file storage | All clinic and patient data (encrypted) | India (Mumbai, Hyderabad) |
| MongoDB Atlas | Managed database service running on AWS in India | All clinic and patient data (encrypted) | India (Mumbai, Hyderabad) |
| Meta (WhatsApp Business Platform) | Appointment messages, reminders and links | Patient name, phone number, appointment time. Never diagnoses or results | Global |
| SMS provider | Sign-in codes and fallback messages | Phone number and message text | India |
| Email provider | Sign-in codes, invoices and account notices to clinic staff | Staff email address and message text | India / Global |
| Stripe / Razorpay | Kliniq subscription payments | Clinic billing details only; no patient data | India / United States |
Payments from patients go by UPI straight to each clinic's own account, not through Kliniq. We will name the specific SMS and email providers here before we start using them.
2. Changes to this list
We email clinic owners at least 30 days before adding or replacing a provider that processes clinic personal data. A clinic may object as the Data Processing Agreement describes. To ask about this list, write to privacy@kliniq.in.
Questions about this document? Write to hello@kliniq.in or use our contact form.